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The first phase of Bus Network Redesign service changes will begin on December 15, 2024 with six routes in Chelsea, Everett, Revere, Malden, …

Reviews

Tripadvisor
3.0/5 · 58 reviews
Recent reviews
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Jul 19, 2024
The service has went way downhill from May last year, now we are getting conductors who are not only provide poor customer service, but some getting aggressive and talking down with passengers. Now K… Full review by alanfung15
May 1, 2024
The idiot ticket collector on the 4:05 pm train from South Station to Holbrook from the Track 6 who can't read nor knows what a commuter ticket looks like made me pay for my ride twice! I paid $8 and… Full review by Dawn C
Mar 16, 2024
Lack of employees, and Not the best costumer service. MBTA should get a new company to run the commuter rail not Keolis anymore. Full review by Anderson C

Questions & answers

Q:
I don't see any reference to the Bay back station. Our group is arriving on Amtra but we are going to the Bay Back which …
Q:
I don't see any reference to the Bay back station. Our group is arriving on Amtra but we are going to the Bay Back which is closer to where we are staying.
A:
To find this station just google MBTA station Back Bay and you will be provided with the location on a map. We did not use this station on either commuter rail or the orange line subway. …
A:
To find this station just google MBTA station Back Bay and you will be provided with the location on a map. We did not use this station on either commuter rail or the orange line subway. You can also google a full subway map of Boston and also find the station on the Orange line.
A:
Answer by Carter G · Aug 9, 2017
Q:
I will be traveling by car from New Haven, CT to Boston for a day trip. What is the best option to drive into the city?
A:
We parked our car and took commuter rail into center city Boston and used MBTA subway. Saved the problem of driving from one site to another and the high cost of parking. The …
A:
We parked our car and took commuter rail into center city Boston and used MBTA subway. Saved the problem of driving from one site to another and the high cost of parking. The subway got use to a number of locations each day with minimal hassle and reasonable cost with a 24 hour Charlie Card for $12.
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Answer by Carter G · Jun 4, 2017
Q:
Can you use this service to get to Salem easily from Boston ?
A:
Absolutely. Just have to get to the right station in Boston (North Station, I think) Very pleasant trip to Salem from Boston.
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Frequently asked questions

Q:
Can I sign up for rideshare services like Uber and Lyft through The RIDE?
A:
Who is responsible for accessibility at the MBTA?
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