The emergency management agency has long tried to respond to rumors that might delay recovery efforts. But a former FEMA official says the current information environment has never been so bad.

A county official in North Carolina says part of the problem is that affected regions have been largely without phone lines and internet, so outside voices have an easier time setting the narrative.

FEMA administrator Deanne Criswell talks with "CBS Mornings" about the dangers of Hurricane Milton as it nears landfall in Florida. She advises people to listen to their local officials regarding evacuation options,