A new federal rule requires airlines to issue “automatic” refunds for canceled flights, but they may still refuse to pay. This case highlights the gap between passenger rights on the books and the ...

WASHINGTON -- Airlines have paid more than $600 million in refunds to hundreds of thousands of passengers for canceled or changed flights since the start of the COVID-19 pandemic, the Department of ...

Airline fare classes play a crucial role in determining the flexibility and benefits associated with flight tickets. These classifications impact whether passengers can receive refunds, qualify for ...

A Massachusetts couple spent thousands of dollars on first class airline tickets to California. But, just a few days before the trip, they got sick. They tried to cancel the flights online to get a ...

One of the most common complaints the Troubleshooters are getting amid the coronavirus pandemic involves airline refunds. The Department of Transportation said its monthly number of air travel ...

Travelers with plans to fly amid the government shutdown are searching for refund policies related to flight delays or cancellations, as well as information on what resources are available if a ...