Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

Hai Mag is the co-founder and CEO of Eva, Profit Maximization Software and Agency Services for Amazon and all Marketplaces. In the ever-evolving landscape of Amazon businesses, staying ahead demands ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Brian Dykes explains why UPS is prioritizing profitability over volume, and how refocusing its network is delivering results.

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

FTC and 17 states challenge Amazon's monopoly power. Will it impact the renowned Amazon customer experience or redefine ecommerce practices? The Federal Trade Commission is coming after Amazon. Again.