Many credit card issuers are not doing enough to promote their products' benefits and are missing opportunities to boost customer satisfaction, according to J.D. Power and Associates. Rocky Clancy, ...

DALLAS--(BUSINESS WIRE)--The 2024 Pharmacy Benefit Manager Customer Satisfaction Report published by Pharmaceutical Strategies Group (“PSG”) disclosed low satisfaction and demand for change in the ...

Senior customer engagement specialists say the biggest benefit for marketers of collecting customer behavior signal data is improved performance marketing, according to recent research from Acoustic ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Customer satisfaction with wireless service overall retreats 1.4% to a score of 73 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) ...

TROY, Mich.: 8 Nov. 2023 — The residual effects of the pandemic are finally in the rearview mirror, spurring improved customer satisfaction with the vehicle purchase process. According to the J.D.

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...