Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
As No Jitter (NJ) previously reported, contact center agent burnout can be attributed to one (or more) of these three types of customer calls: calls with high emotion, calls with high urgency and ...
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