The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

"I guess that after a few days of general kindness for those in Florida that priorities have returned," Carnival Brand Ambassador John Heald said before responding to an angry passenger.

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems ...

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of choice) with. He has let followers on his Facebook page into his life ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...