With client service being top of mind for most law firms, it begs the question: how well do attorneys really understand their client relationships? Key relationship partners should have an in-depth ...

Simone Mamini and David Glass review 'International Organization Initiatives'. Michael Cross reviews Geoffrey Robertson's ...

The original version of this story was published on Legalweek As Legal Week‘s recent client satisfaction survey illustrated, you can gain extremely valuable information from talking to your clients.

There are two types of client interviews. There are financial planning interviews with existing accounting clients, and then there are conversations with new financial planning prospects who are not ...

Ask the right questions, track the information and link it to targeted activities. With the final article in this three-part series on client feedback, it's time to get tactical. Specifically, how can ...

Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...