Arthur Goldberg, strategic advisor at Pro I Solutions, explores how harnessing complaints effectively can turn a persistent ...

There’s an “urgent need for improved clarity, better and consistent complaint handling processes, and transparency” for ...

The finance regulator believes that firms who provide motor finance are likely to receive a high volume of complaints in ...

(Amy Blanding/YouTube - image credit) B.C.'s Northern Health Authority is defending its handling of a complaint about ...

The Scottish Legal Complaints Commission (SLCC) has reported its highest ever number of incoming complaints – 1,385 in ...