Scores of financial services firms are needlessly “gold plating” their compliance with Consumer Duty rules, the financial watchdog’s policy chief has claimed, as the regulator pushes back over ...
Almost a third of financial advisers expect their customer fees to increase as a result of the Financial Conduct Authority’s (FCA) consumer duty. Over half of advisers expect their fees to remain the ...
The Financial Conduct Authority (FCA) has introduced new rules which aim to crack down on poor customer service, offer better value for money and protect vulnerable customers. What has been dubbed the ...
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