Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of engagement. For brands, that can feel both exciting and ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

HOLMDEL, N.J., May 4, 2023 /PRNewswire/ -- Quick resolutions and access to multiple customer communication channels are two of the top expectations for consumers when interacting with small- and ...

Kurt is CEO of Netop, a leading provider of Live Chat software - a solution helping businesses boost online sales, increase customer satisfaction and reduce service costs. He has extensive ...

Customers are increasingly relying on digital-first channels to interact with brands. But that doesn’t mean companies should slack on voice channels. As the world becomes more digital, so do customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

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Channel management is finding the right marketing techniques and sales strategies to reach your target customers. Learn how ...

Branding consistency ensures your organization and the values it represents remain recognizable across all communications channels. It is essential not only for building brand recognition but also to ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...