Publix lives up to it's customer satisfaction guarantee in returns. Learn more about this popular grocery chain's more ...

A viral video of a Costco customer returning a couch purchased over two years ago sparked online discussion about the wholesale retailer’s return policy and whether customers are abusing it. A woman ...

NOTRE DAME, Ind. — Americans return $816 billion worth of merchandise every year. Most retailers see this as a massive headache, but a few smart ones are turning it into an effective strategy to earn ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

No matter the size of a business, having a solid returns management strategy is crucial for maintaining customer satisfaction and operational efficiency. Effective returns management helps businesses ...