Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

Sentiment Analysis is a branch of Natural Language Processing (NLP) that involves determining the emotional tone or opinion ...

In a year marked by economic uncertainty, credit unions continue to win the trust and loyalty of their members, outperforming ...

Study deliverables include: KPI analysis examining the actions with the greatest impact on customer satisfaction, enabling you to target and prioritize your improvement initiatives Personalized ...

Georgia Power was ranked number one for business customer satisfaction among large utilities in the South by J.D. Power in ...

independent analysis of retail banking customers across 15 geographic regions. It measures customer satisfaction across seven dimensions: trust; people; account offerings; allowing customers to ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

Journal of Transport and Land Use, Vol. 10, No. 1 (2017), pp. 837-854 (18 pages) Abstract. Transit ridership depends on its quality of service. Many studies have analyzed rider satisfaction surveys to ...

In an uncertain economic environment in which overall consumer financial health, total deposits, annual household income and total investments are declining, ...

Now in its 20th year, the J.D. Power study is the longest-running and most in-depth, independent analysis of retail banking customers across 15 geographic regions. It measures customer satisfaction ...