It goes without saying that customers today expect better, faster service than ever before. Keeping up with demand is challenging enough, but exceeding expectations is entirely another animal—and it's ...

Dr. Rado Kotorov is vice president of Product Marketing for Information Builders and works both with the Business Intelligence and the iWay product divisions to provide thought leadership, analyze ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Social media empowers consumers to radically influence your brand -- for better or worse. In fact, prospects and customers have the ability to participate directly in your marketing. As a result, one ...