No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

According to a recent legal industry study, 1 85% of United States lawyers report that client satisfaction is critical to success, yet only 37% of those surveyed are formally measuring client ...

Accredited Debt Relief Surpasses 1M+ Clients Helped, Earns National Awards for Excellent Customer Service in 2025 ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

In the realm of customer service, professionals often find themselves facing a myriad of unique and sometimes unexpected situations. From soothing the frustrations of dissatisfied customers to basking ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

Giovanni Sapio Appointed as CFO to Support Strategic Expansion; New Client Excellence Organization Established to Enhance Customer Experience and Operational Efficiency SAN DIEGO & COLUMBUS, Ohio & ...

SAN MATEO, Calif., Nov. 12, 2025 /PRNewswire/ -- Freedom Debt Relief, one of the nation's largest debt settlement companies, has earned multiple top honors in 2025, solidifying its standing as one of ...