The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

John Heald serves as the public face of Carnival Corporation's namesake cruise brand. He spends most of his days answering hundreds of questions from passengers. Heald has hundreds of thousands of ...

A recent guest of Carnival Pride asked if the Serenity Retreat was actually meant to be serene because of her unrelaxing ...

Brand Ambassador John Heald has no objections to guests using walkie talkies to communicate while sailing on Carnival cruise ...

Sometimes you want more than just pizza as a late night snack or meal and the cruise line has passengers covered.

The midnight buffet is coming back to Carnival Cruise Line! Carnival is expanding their late night food options to include ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of choice) with. He has let followers on his Facebook page into his ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...