The Net Promoter Score (NPS) is widely used, generally as a word-of-mouth indicator or as a proxy for customer satisfaction. Thousands of businesses and brands use the metric (Colvin, 2020), aided by ...
Based on internal analysis of multiple sectors conducted in association with Bain and Company Consulting, Reichheld touted NPS as superior to all other customer survey... We’re long-term subscribers ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback