There's a big problem with glorifying KPIs — or at least relying on them too much. And too many companies today are falling into this trap. We'll be in your inbox every morning Monday-Saturday ...

Google Cloud is introducing new incentives and rebates for partners — along with “net promoter” scores that assess their work with customers — to help improve partners’ profitability and ...

Based on work by Fred Reichheld (Bain & Co) Net Promoter Score (NPS) is a metric that companies use to measure customer satisfaction and, in turn, to inform issues such as brand health and growth ...