Internal documents and former company executives reveal how Cigna doctors reject patients’ claims without opening their files. “We literally click and submit,” one former company doctor said.

In two months last year, Cigna doctors refused to pay for 300,000 claims using the PXDX system, spending an average of 1.2 seconds on each case, according to internal spreadsheets that tracked how ...

Cigna defends PXDX In a statement to CBS News, Cigna called the lawsuit "highly questionable." "Based on our initial research, we cannot confirm that these individuals were impacted by PxDx at all ...

"PXDX is a simple tool to accelerate physician payments that has been grossly mischaracterized in the press," a Cigna spokesperson wrote in response to a request for comment.

Cigna is facing another lawsuit over its PxDx tool, which has garnered controversy amid concerns that the insurer is using it to reject claims en masse. The class-action suit was filed in late ...

Cigna says it has used the PxDx process for several years and described it as a "post-service review process" that works through software that matches the codes submitted by the physician with ...

Cigna’s software, called PxDx, was used to reject more than 300,000 requests for payment over two months in 2022. The average time taken to deny each claim was just 1.2 seconds, ...

At issue is Cigna’s “procedure-to-diagnosis” or PxDx software, which reviewed and denied customer claims. "Despite having now had four opportunities to plead their claims, Plaintiffs still ...

“PXDX is a simple tool to accelerate physician payments that has been grossly mischaracterized in the press,” spokesperson Justine Sessions said in a statement.

At issue is Cigna’s “procedure-to-diagnosis” or PxDx software, which reviewed and denied customer claims. Judge Drozd rejected some claims based on "timeliness." ...

When asked if its review process, known as PXDX, lets Cigna doctors reject claims without examining them, the company said that description was “incorrect.” ...

When asked if its review process, known as PXDX, lets Cigna doctors reject claims without examining them, the company said that description was “incorrect.” ...