Salesforce unveiled an upgrade for its Einstein Copilot, a conversational AI assistant to be integrated into all Salesforce applications. Einstein Copilot was first announced in September and is ...

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

The Agentforce Testing Center consists of tools that can help enterprise users test and observe agents before deploying them ...

South East Water is on the cusp of going live with two Salesforce AI services that it hopes will allow customer service agents to resolve calls faster, improving customer experience and satisfaction.

Former Salesforce executives have launched carbonx Data & Marketing, a consulting agency specialising in Salesforce data ...

Here are five big launches from Salesforce’s TrailblazerDX 2024 developer conference that partners and developers need to know about. From the new Salesforce Einstein 1 Studio offering to new ...

This AI infusion comes under the umbrella of Salesforce system components coined as Einstein (a name that leverages the public perception of the brilliance of Albert Einstein). Dreamforce's big ...

Salesforce debuted a range of new capabilities Wednesday geared at helping developers build custom artificial intelligence solutions for their enterprise clients. The CRM leader's Einstein ...

Salesforce saw an opportunity to improve agents' decision-making and understanding of natural language inputs, like email. That initially led to Einstein GPT, a generative-AI overhaul of Einstein.