As companies continue to use AI to automate more lower-level functions, Salesforce’s VP of Workforce Innovation Ruth Hicken ...

Nathalie Scardino, chief people officer at Salesforce, reveals the three-metric framework the company uses to measure ...

Salesforce has launched an “AI Fluency Playbook”, based on its own workforce’s experience, aimed at guiding customers on AI ...

SAN FRANCISCO, April 29, 2025 /PRNewswire/ -- Epoch, the leading employee experience platform, has been selected by Salesforce, the leading global AI customer relationship management (CRM), to enhance ...

The company says that improving AI competency will allow a human workforce to enjoy greater agency within their jobs in ...

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered capabilities aimed at making employee support and human resources solutions more ...

Salesforce has grown a lot in 2025. Companies are using it not just for managing sales or customer data but also to make employees’ work smoother and more productive. Big businesses often struggle to ...

Brooke Grant was working as a change manager at Salesforce when the company's internal AI Career Agent pinged her on Slack to suggest an open role in sales enablement. "It said, 'this is your career ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...