Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics ...
This excerpt from the upcoming book, SQL Server 2008 Administration in Action, introduces the role of service-level agreements (SLAs) as part of a DBA's overall strategy to maintaining reliable ...
Download our service level agreement template for IS departments and business units Your email has been sent If you're running an IS department, it's likely that several other groups—human resources, ...
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