When you lock your Social Security number, a company looking to verify your SSN won't be able to verify your identity, ...
As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...
AlterNet on MSN
Seniors suffer 'maddening' wait times for Social Security calls thanks to Trump’s mass layoffs
Since President Donald Trump's return to the White House nine months ago, his administration has — with the help of the ...
Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...
The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...
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