Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

Trump's federal government shutdown, May's Brexit proposal, Sears' and Victoria's Secret's retail strategy, even my own struggling start-up: these are all examples of potentially failed strategies.

Interior design is the art and science of understanding people’s behavior and their relationship with the spaces they work, live and play in. Interior designers impact many of the requirements for ...

A nonlinear approach to problem-solving is a key ingredient to adapting to a new culture. Singapore's Defence Science and Technology Agency uses nonlinear thinking. So do the U.S. Army, and even a ...

Experimentation. Experts like Harvard professor Tsedal Neeley and Adam Grant say that companies should iterate and experiment when designing their remote and hybrid work environments. As Grant says, ...

It is interesting to see how design thinking and coaching, two seemingly unrelated practice areas, have so much in common. Design thinking is an iterative process that attempts to understand the user ...

What is Design Thinking (DT) and why should it be incorporated in companies? Design Thinking is a process of innovation that begins with user needs and aspirations as solutions are developed. The ...

Quite simply, work is different today. The COVID-19 pandemic has upended workplace routines and destroyed norms. Team rooms have become Zoom rooms. Gone are the informal chats in the hallway or by the ...