Technical documentation refers to the written materials that provide information about the technical aspects of a product, process, or system. In the context of information technology (IT), technical ...

Generative AI tools are putting a new spin on the age-old chore of writing and consuming technical documentation. The key is knowing your audience, your purpose, and which tools to use for the job.

Anyone who works with technology and, therefore, technical documentation knows how difficult it is to understand, create, and keep up to date. Companies rely on documentation to understand how complex ...

Recently, one of our clients stated that their web content accessibility guidelines (WCAG) were met, but users with disabilities were still unable to use their AI-native chatbot. When my team examined ...