Business Wire

Auto Finance Websites and Mobile Apps Struggle with Customer Experience and Effective Two-Way Communication, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Auto lenders that deliver a strong digital customer experience via their websites and mobile apps enjoy much higher levels of digital self-service and have customers who ...
Business Wire

Auto Finance Websites and Mobile Apps Lag Digital Offerings of Comparable Industries, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Against a backdrop of shrinking margins and strained profitability, auto lenders need to do everything they can to deliver stand-out customer experiences while reducing ...
Insurancenewsnet.com

Auto Insurer Websites and Apps Become Primary Driver of New Customers, Putting Pressure on Digital Experience, J.D. Power Finds

With auto insurance rates higher than ever and more consumers in the market shopping for policies than ever before, 1 digital channels have become a critical component to the overall auto insurance ...
Morningstar

Auto Finance Websites and Mobile Apps Deliver Improved Customer Experience, but Critical Performance Gaps Persist, J.D. Power Finds

Auto loan customers are getting more mileage out of lender mobile apps and websites, but many providers still have a long way to go to bring their digital channels up to the standards customers have ...