The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Sometimes you want more than just pizza as a late night snack or meal and the cruise line has passengers covered.

A recent guest of Carnival Pride asked if the Serenity Retreat was actually meant to be serene because of her unrelaxing ...

Carnival Cruise Line makes a Piano Bar time adjustment across some ships and details about tipping the piano player.

Related: Carnival Cruise Line admits a key onboard mistake We're a nation divided by our choices. Some people consider raw ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

The midnight buffet is coming back to Carnival Cruise Line! Carnival is expanding their late night food options to include ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

Carnival Brand Ambassador John ... cruise on the Carnival Liberty was 'ruined' and has asked for a 50% refund because she couldn’t get a gluten-free taco at the Blue Iguana," he shared. Heald ...