The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Carnival Cruise Line is being called out on condiments - specifically, ketchup or catsup and how easily it may be available.

Sometimes you want more than just pizza as a late night snack or meal and the cruise line has passengers covered.

"I guess that after a few days of general kindness for those in Florida that priorities have returned," Carnival Brand Ambassador John Heald said before responding to an angry passenger.

The midnight buffet is coming back to Carnival Cruise Line! Carnival is expanding their late night food options to include ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of choice) with. He has let followers on his Facebook page into his life ...