Arthur Goldberg, strategic advisor at Pro I Solutions, explores how harnessing complaints effectively can turn a persistent ...

There’s an “urgent need for improved clarity, better and consistent complaint handling processes, and transparency” for ...

(Amy Blanding/YouTube - image credit) B.C.'s Northern Health Authority is defending its handling of a complaint about ...

The Scottish Legal Complaints Commission (SLCC) has reported its highest ever number of incoming complaints – 1,385 in ...

The finance regulator believes that firms who provide motor finance are likely to receive a high volume of complaints in ...

Following an investigation, OCR found that the district inadequately addressed student complaints, often handling cases ...