While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period MINNEAPOLIS--(BUSINESS ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant messages with ...

By Becky Lawrence The Operations and Information Systems Department in the Manning School of Business invites you to a doctoral dissertation proposal defense by Jie Li, Ph.D. Candidate in Decision ...

The future of retail will be defined by AI power, search, enhancement, personalized product recommendations, virtual fitting rooms, and intelligent supply chain management, laying the path for a ...

Transform Excel with Python integration: automate tasks, analyze data, and uncover insights for smarter decisions. This ...

Learn how AI agents can transform your workflow with tools like n8n and MCP. Automate tasks and reclaim your time today!

As the executive director of a payment service provider, I've seen payment processing come a long way—but significant pain ...

To stay competitive in uncertain times, organizations should partner with innovative 3PLs. This investment frees companies to ...