The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period MINNEAPOLIS--(BUSINESS ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

National Bank of Kuwait (NBK) has once again reaffirmed its leadership in customer service excellence, earning the title of ...

enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help businesses collect, analyse, and interpret customer insights effectively.

A closer look at how Celeste Adore delivers lasting quality, elegant design, and standout service in the personalised jewellery space.

AI-driven sentiment analysis can take information from multiple sources (including social media comments, online reviews and survey responses) and crunch it to monitor customer satisfaction and ...

In 2025, customer service is experiencing a significant transformation due to the integration of advanced technologies like ...

A key achievement in Sudheer’s career has been the deployment of AI technologies that have drastically improved efficiency in ...

The future of retail will be defined by AI power, search, enhancement, personalized product recommendations, virtual fitting rooms, and intelligent supply chain management, laying the path for a ...

We examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage.