Customer satisfaction is up at banks and credit union members are even more satisfied, according to two newly released J.D.

AI in CX doesn’t signal the end of human involvement but marks the beginning of a new model where technology and human talent ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

The first table lists the banks we were able to get enough customer responses for, with a product score for their best-scoring current account. The second table lists all the current accounts rated by ...

“These are the good news stories, and talking to all of the people at the annual customer satisfaction awards, you could tell you were talking to people who really cared about their customers,” she ...

AI-driven sentiment analysis can take information from multiple sources (including social media comments, online reviews and survey responses) and crunch it to monitor customer satisfaction and ...

Sentiment Analysis & Personalization ... allowing them to focus on high-value tasks. 3. Enhancing Customer Satisfaction: AI-driven support improved resolution accuracy, leading to a 10% increase in ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected ... It’s the kind of comprehensive analysis that consumers can trust for an in-depth look at what banks are doing to make ...

American Express leads the way in customer service, according to J.D. Power’s 2024 U.S. Credit Card Satisfaction Study. The study surveyed 38,852 credit card owners between June 2023 and June 2024.