Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

If you’ve been searching for a legit work-from-home job, you already know the struggle is real. Finding something flexib ...

Working from home is much more commonplace nowadays than it was ten years ago. When I first started researching work at ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Waymo online course covers extrication, vehicle shutdowns and safe interaction with autonomous cars during emergencies ...

Now that New Year's is over, perhaps one of your resolutions was to find a new job. January is a peak period for job ...

As businesses grow, communication systems often struggle to keep pace. Missed calls, delayed responses, and overloaded staff ...

From basic patrols to integrated risk management, security guard services are adapting to meet today’s complex safety demands. VAN NUYS, CA, UNITED STATES, January 2, 2026 /EINPresswire.com/ — The ...