Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The latest report highlights staffing reductions, rising retirement claims and ongoing customer service and improper payment ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

Amazon doesn't want other brands' AI agents on its site. But Amazon's AI agents are trawling the internet to sell products it ...

Statewide paid family and medical leave (PFML) programs deliver essential benefits to individuals who need time away from ...

Jordan Wright, a professional canvasser and sometime customer service representative, moved to Astoria shortly after his new ...

Professor Watson announces the opening of enrollment for the next session of Ethics in the Workplace, a specialized course ...

The city of Sacramento is seeking applicants for full-time positions in fields including engineering, community engagement and public works. City employees enjoy competitive benefits including health ...

PLDT Inc. was named a Network Transformation Icon for Growth at the 2025 Fast Mode Awards, making it the only ...

Plug-In Freight Ops™ launches Partner Network enabling freight pros to resell freight tech w/ instant quotes, white-label portals, training & marketing support. Freight pros must quote and book faster ...

Gaurav Gupta leads enterprise efficiency by integrating intelligent automation and CRM modernization to optimize costs while ...