Mastering the CX symphony in 2025: How to make AI play in tune

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Retention over acquisition: How Boise State approaches NIL with recruits

We’ve got really good football players on this team. .... I want to take care of them and pay them everything we’ve got.” ...
The Official Microsoft Blog on MSN

Becoming Frontier: How human ambition and AI-first differentiation are helping Microsoft customers go further with AI

Over the past few years, we have driven remarkable progress accelerating AI innovation together with our customers and ...

Fallout leads debated making the original game 3D like Tomb Raider, but couldn't get "the amount of detail" they wanted – something Bethesda eventually achieved in Fallout 3

Fallout Fallout "was a sequel" to Wasteland, says Interplay co-founder, and "we did everything we could not to be sued by Electronic Arts" after the devs "had to pivot out" of the follow-up Fallout ...

Microsoft CEO Satya Nadella says Bill Gates told him his big bet on OpenAI would be a flop: ‘Yeah, you’re going to burn this billion dollars’

Microsoft CEO Satya Nadella faced pushback even from the company’s cofounder and original CEO Bill Gates, he recalled during ...

Spokane City Council candidate’s eligibility to run called into question

Alejandro Barrientos’ qualification to legally run for Spokane City Council is being scrutinized over questions about whether ...