The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Carnival Cruise Line has taken sides in one of the most polarizing debates of the past 50 years. It's a decision that many ...

Carnival Cruise Line is being called out on condiments - specifically, ketchup or catsup and how easily it may be available.

Carnival Cruise Line, however, has made a major change to its late-night dining offerings. It has added an expanded, rotating ...

A recent guest of Carnival Pride asked if the Serenity Retreat was actually meant to be serene because of her unrelaxing ...

The midnight buffet is coming back to Carnival Cruise Line! Carnival is expanding their late night food options to include ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...

Carnival has offered a late-night buffet for some time, but in many cases the selection hasn’t been great. And if you wanted ...

In a video posted to Facebook, Carnival's brand ambassador John Heald said suppliers who service the cruise industry are facing challenges sourcing bacon for their ships. Due to the shortage ...

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of choice) with. He has let followers on his Facebook page into his ...