Carnival's elimination of lifetime loyalty status has long-time cruisers furious. Comments from their brand ambassador ...

Carnival Cruise Line Brand Ambassador John Heald, who diligently responds to hundreds of passenger questions and complaints every day on his popular Facebook page, doesn’t deserve the onslaught ...

Carnival cruise fans voted against pet-friendly cruising in a poll on Brand Ambassador John Heald’s Facebook page.

Carnival Cruise Line pushes back against viral claims that it has banned certain music genres, dances and accessories, saying ...

Has Carnival Cruise Line been considering a spend-based program for years? The internet is forever and that just might be the case.

Following the loyalty program announcement, Carnival Brand Ambassador John Heald received thousands of Facebook messages about the changes. Image source: John Heald/Facebook ...

In recent weeks, a new rumor has emerged on social media about a ban on hip-hop music and handheld fans onboard Carnival ships. Multiple posts have gone viral on Reddit and TikTok, with cruisers ...

In the comments on a June 26 Facebook post where he provided an update on the loyalty program fallout, Carnival Cruise Line Brand Ambassador John Heald called out a passenger who boasted about ...

Carnival Cruise Line's Brand Ambassador, John Heald, posted a video on his Facebook page this morning giving more details on ...

On June 23, the company announced the launch of Celebration Key, an entirely new exclusive spot for its cruise guests. The ...

Christine Duffy, president of Carnival Cruise Line, said: “Our current VIFP programme has served us well for many years and while we've enjoyed truly extraordinary growth in our loyal customer base, ...

U.S. visitors to this beautiful Central American country will need to have been vaccinated amid a national health crisis ...