CLEVELAND, Ohio – Cuyahoga County’s Job and Family Services was able to slash average call wait times to less than 20 minutes this year, but officials fear that President Donald Trump’s “big, ...

Lynn McKerral holds a sign in support of Social Security Administration workers in front of the agency’s headquarters in Woodlawn, Maryland, on May 20. (Wesley Lapointe for The Washington Post) Social ...

The hiring of more interviewers and other improvements greatly reduced call wait times in handling claims for state Unemployment Compensation benefits, Gov. Josh Shapiro said Tuesday. The governor ...

Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...

Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...

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Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have ...