Between February and May, staff from the Auditor-General’s office placed 167 calls to the CRA with general tax questions.

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

If you get in the habit of using those little windows well, you’ll start to notice something: you’ll feel less rushed and ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...

The mall's transformation is planned to be completed by the fourth quarter of 2027. Read more at straitstimes.com. Read more at straitstimes.com.

Across the state of Georgia, certain burger spots have built such loyal followings that customers happily queue up, sometimes ...

Long queues are forming on Bebington Road, New Ferry, for sweet treats and baked goods. Notices have been placed on shutters outside informing customers their wait times may take up to an hour at ...

Q3 2025 Earnings Call October 29, 2025 4:30 PM EDTCompany ParticipantsChristopher Lewis - Vice President of Investor ...

As the US government shutdown enters its fifth week – and approaches an all-time record – furloughed federal workers are ...

Q3 2025 Earnings Call October 30, 2025 8:00 AM EDTCompany ParticipantsPatrick Pouyanné - Chairman & CEOJean-Pierre Sbraire ...

Voice technology is quietly becoming part of everyday work life. Not long ago, talking to machines felt awkward. Now it feels ...