South East Water is on the cusp of going live with two Salesforce AI services that it hopes will allow customer service agents to resolve calls faster, improving customer experience and satisfaction.

Imagine a retail company anticipating a surge in demand for specific products weeks before a seasonal shopping event. Or ...

In the ever-changing digital age, there has been a growing demand to modernize government services, improve citizen ...

As generative AI moves to production systems, adopters are reaping rewards like accelerated productivity, says Swami ...

Data management is undergoing a profound transformation as artificial intelligence (AI) drives innovations that are ...

Let's explore the unique cybersecurity challenges introduced by GenAI and practical steps for organizations to protect their ...

Workday reported earnings before certain costs such as stock compensation of $1.89 per share, easily beating the Street’s ...

Major natural language understanding market participants include Amazon Web Services, Cerebras Systems, Cloudera, Google, IBM ...

Some of the key innovations that are scaling business capabilities include 5G network expansion, blockchain-based fintech, ...

Former Salesforce executives have launched carbonx Data & Marketing, a consulting agency specialising in Salesforce data ...

According to the latest SA SME Tech Index by World Wide Worx, which found that nearly two-thirds (63%) of local SMEs are ...