Meta, the parent company of Facebook and Instagram, has hired away Salesforce’s head of AI to run a new product group ...

AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...

Marc Benioff, the CEO of Salesforce.com Inc, has given a ringing endorsement to Alphabet Inc's Google for its AI voice ...

Whether it’s reducing human intervention or enabling creativity, AI’s true potential lies in being grounded in accurate, ...

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

Salesforce, UIB, Uniphore, and Yellow.ai. "The convergence of generative AI and conversational AI has ushered in a new era of possibilities for AI agent platforms," said Jim Lundy, Aragon Research CEO ...

Cyber Week sales of over $300 billion will account for 23% of holiday 2024 purchases. The post Salesforce: AI will drive $61 ...

Lora Kratchounova, Founder and Principal of Scratch Marketing + Media.

Salesforce CEO Marc Benioff has been using social media to share his thoughts on the latest AI tools. His latest fascination: ...