Despite the popularity of artificial intelligence-powered chatbots, one tech leader says the future of AI advancement is in ...

Over the last several years, Salesforce CEO Marc Benioff said we've all "got drunk on the ChatGPT Kool-Aid" but AI is more ...

Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...

AI agents, once a speculative idea, are becoming reality as industry giants like Amazon, Google, Apple, OpenAI, and ...

AI agent tools promise to automate a huge range of digital processes now carried out by office workers. But sorting the ...

AWS Labs’ Multi-Agent Orchestrator open source project rethinks distributed computing to make it easier to build ...

Microsoft plans to outline the future direction of its artificial intelligence strategy at its company conference in Chicago.

Microsoft CEO Satya Nadella told customers at a conference in Chicago on Tuesday that the company is teaching a new set of ...

The upgrades to QuickBooks come as the firm targets AI agents that could potentially replace CFOs and other executives in the ...

Microsoft has unveiled 10 autonomous AI agents in Dynamics 365 to automate workflows, boost efficiency, and transform ...

AI agents—automated tools that take on specific tasks—are poised to become essential, not for flashy purposes, but for performing practical work that drives ...

AI agents are intelligent systems that not only can interact with humans using natural language, but can also incorporate ...