Over the last several years, Salesforce CEO Marc Benioff said we've all "got drunk on the ChatGPT Kool-Aid" but AI is more ...

Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...

In fact, AI smart glasses and AI agents were made for each other. Using streaming video from the glasses’ camera as part of ...

AI agents, once a speculative idea, are becoming reality as industry giants like Amazon, Google, Apple, OpenAI, and ...

AI agent tools promise to automate a huge range of digital processes now carried out by office workers. But sorting the ...

AWS Labs’ Multi-Agent Orchestrator open source project rethinks distributed computing to make it easier to build ...

While tech giants and AI startups have been racing to launch the smartest AI-powered chatbots, recent AI product rollouts ...

Microsoft plans to outline the future direction of its artificial intelligence strategy at its company conference in Chicago.

Microsoft CEO Satya Nadella told customers at a conference in Chicago on Tuesday that the company is teaching a new set of ...

The upgrades to QuickBooks come as the firm targets AI agents that could potentially replace CFOs and other executives in the ...

Microsoft has unveiled 10 autonomous AI agents in Dynamics 365 to automate workflows, boost efficiency, and transform ...

AI agents—automated tools that take on specific tasks—are poised to become essential, not for flashy purposes, but for performing practical work that drives ...