From personalization to hyper-personalization and from automation to hyper-automation of the customer journey, the future of CX is all about prediction and delight to attract and retain new consumers ...

Salesforce (NYSE:CRM) was in focus on Tuesday as Piper Sandler upgraded the cloud software company on a positive risk-reward ...

Salesforce has long been a must-have tool for any business that looks to have their customer relationships managed as ...

The marketing and advertising industry is a vital part of our economy, playing multifaceted roles in facilitating market ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

Now that I've digested this latest West Coast tech swing, I'm here to say it's good to see Salesforce co-founder and CEO Marc ...

Salesforce faces heightened competition from AI startups, which are making software development cheaper and faster. Find out ...

Discover how CRM integration with other systems can enhance data synchronization, automate workflows, and improve reporting.

Mateen Malik, Managing Partner of Dawn Digital Technology, emphasizes the importance of adopting AI in human resources, supply chain, CRM, and ...

Accenture, Jade Global, Google and Vonage are among the coolest exhibitors from Salesforce Dreamforce 2024. Five solution ...

No matter the industry, a CRM filled with outdated, incomplete or incorrect data can hinder even the most talented sales team ...

I recently adopted a kitten from a local animal shelter. The modern, well-staffed three-story facility relies almost entirely ...