When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

New Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations Omaha, Neb. – November 4, 2025 – WestCX, part of West ...

Acquisition delivers the most complete agentic platform and redefines ITSM for the AI era - using conversational AI to streamline service delivery and significantly reduce operational costs for IT, HR ...

New appointments focused on shortening experience management innovation cycles, driving continuous AI performance improvements, and enhancing product experience Mark Hammond appointed SVP, Core AI; ...