Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Two shootings have played out at recreational centers, which are supposed to be a safe haven. In just a matter of days, eight young people have been injured in shootings across the city.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

With Trampoline AI, health plans, third-party administrators and supplemental benefit companies can upskill their human call center agents with AI. Trampoline leverages large language models to ...

Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers ... in a recent video call interview: “Enterprises ...

NOTE: please check to see if the package you'd like to install is available in our list of Google cloud packages first, as these are the recommended libraries. Apache ...

Open Call: How and when to send us a script Open Call: Terms and Conditions Open Call: FAQs BBC Writers employs professional script readers to assess all the submitted scripts. They sift the ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

I’m going to come right out and say it: when it comes to the best fragrances, people are unjustifiably snobby about fruity perfumes. Unlike deeper woody perfumes or divisive power fragrances ...

Callcenter Simulator is a free, platform-independent program for the analysis of staffing requirements in a call center. The simulator uses event-oriented, stochastic simulation for the computation of ...