The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Related: Carnival Cruise Line shares new passport rules with passengers. During hurricane season, which ends Nov. 30, many ...

A recent guest of Carnival Pride asked if the Serenity Retreat was actually meant to be serene because of her unrelaxing ...

Sometimes you want more than just pizza as a late night snack or meal and the cruise line has passengers covered.

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

Carnival Brand Ambassador John ... cruise on the Carnival Liberty was 'ruined' and has asked for a 50% refund because she couldn’t get a gluten-free taco at the Blue Iguana," he shared. Heald ...