Carnival Cruise Line is being called out on condiments - specifically, ketchup or catsup and how easily it may be available.

The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

"I guess that after a few days of general kindness for those in Florida that priorities have returned," Carnival Brand Ambassador John Heald said before responding to an angry passenger.

Brand Ambassador John Heald has no objections to guests using walkie talkies to communicate while sailing on Carnival cruise ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of choice) with. He has let followers on his Facebook page into his ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems ...