In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period Calabrio, the workforce performance ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help businesses collect, analyse, and interpret customer insights effectively.

Ramesh Betha’s work speaks volumes through the operational metrics, industry awards, and customer outcomes his projects have ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

National Bank of Kuwait (NBK) has once again reaffirmed its leadership in customer service excellence, earning the title of ...

A closer look at how Celeste Adore delivers lasting quality, elegant design, and standout service in the personalised jewellery space.

AI-driven sentiment analysis can take information from multiple sources (including social media comments, online reviews and survey responses) and crunch it to monitor customer satisfaction and ...

A key achievement in Sudheer’s career has been the deployment of AI technologies that have drastically improved efficiency in ...

We examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage.

Banking customer satisfaction is on the rise across the U.S. in an unexpected ... It’s the kind of comprehensive analysis that consumers can trust for an in-depth look at what banks are doing to make ...