The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Carnival Brand Ambassador John Heald recently took ... that cruisers wanted the cruise line to add to the dinner menu every night. To be sure, there are a few signature items that are available ...

Carnival Brand Ambassador John ... first) cruise. "Do you ever feel that we are a bunch of pampered Glitterknickers?" he wrote on his Facebook page on Nov. 4. A "Glitterknicker" is Heald's term ...

Carnival Brand Ambassador John ... cruise on the Carnival Liberty was 'ruined' and has asked for a 50% refund because she couldn’t get a gluten-free taco at the Blue Iguana," he shared. Heald ...